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Ellen Williams
REALTOR®, GRI, SFR, ABR, CRS
Cell: (815) 483-5788
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marketing tips | 1 Posts
April
5

Welcome to our first submission to our blog!  This is a work in process, you'll get to grow with us in this new venture.  We're not here to set the world on fire, just to add a few of our life experiences and outlooks, and maybe a peek into our lives from time to time.  Maybe we'll give you a few laughs, either intentionally or unintentionally!  We're hoping this will be fun, and we'll shoot something out as it comes to us (and from the hip), there's no real schedule for these submissions.  This is new to us, so we'll start simple.  Hopefully we'll captivate a few regular readers, we'll see!

We believe that one of the aids to sales success is not only answering our phone, but projecting a pleasant tone.  It's easy to transmit the type of day we're having by communicating that with our "hellos".  It's hard to do sometimes, we may feel bogged down with the day's workload, new fires that inevitably crop up that need attention and extinguished.  Family issues, money issues, sicknesses, it can be a tall task to sound pleasant.  But that's what we should try to do.  That is often a first impression and can set the tone for business going forward.  

We went out for ice cream on Sunday night, and after pulling in the drive thru, we were "greeted" by an employee who was curt, to put it kindly.  No greeting, just an order taker who clearly did not want to be there.  The rudeness and indifference came through loud and clear.  Would the owner be happy with this kind of customer service?  Who wants to deal with someone who exudes such negativity?  Will this detour future business?  Simple greetings and courtesies go a long way.

Being nice to someone on the phone, with a smile in your voice, allows the customer to potentially alleviate any barriers or hesitancies that may be present when they called, and feel at ease with the person they're talking to.  Whether you're an ice cream scooper, attorney, police office or Realtor, a friendly greeting can set a positive tone.  

As Patrick Swayze's Dalton character would say in the movie Roadhouse, "Be nice".

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